At Zokolat, we are committed to providing our customers with high-quality chocolate products and excellent customer service. If you are not satisfied with your purchase, we are here to help.
Refunds: We understand that sometimes you may receive a defective or damaged product. If this is the case, please contact us immediately at info@zocoa.ae with your order number and a photo of the damaged or defective product. Our dedicated service provider will get in touch with you and provide you with return authorization details and instructions on how to return the product.
Once we receive the returned product and confirm that it is defective or damaged, we will issue a full refund to your original method of payment, including any shipping charges you may have incurred.
Returns: If for any reason you are not completely satisfied with your purchase, we accept returns within 10 days of the purchase date. To be eligible for a return, the product must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate a return, please contact us at info@zocoa.ae with your order number and reason for the return. We will provide you with a return authorization number and instructions on how to return the product.
Please note that the customer is responsible for the cost of return shipping unless the product was defective or damaged upon arrival. Once we receive the returned product, we will inspect it and notify you of the status of your return. If your return or refund is approved, we will issue the approved amount to your original method of payment within 7-10 business days.
If you have any questions or concerns about our Returns and Refunds Policy, please do not hesitate to contact us. We appreciate your business and are committed to providing you with the best possible service.