Terms of Use
Welcome to the Zokolatian Terms.
We at Zokolat strive to always uphold the trust of the visitors to our online presence. The Terms and Conditions mentioned on this page applies to visitors, partners or anyone interacting with our websites. By accessing, browsing, and using our websites, you acknowledge that you have read, understood and accepted these Terms and Conditions.
Privacy Policy
Information We Collect
Our website collects personal information such as your name, email address, shipping and billing address and phone number when you sign up to our newsletter, register for a new account, or make a purchase. This information is also used to analyse and predict the behaviour of our visitors and users, such as IP address and browser type.
Human-readable summary of Sec 2: Please read these terms and only use our sites and services if you agree to them.
How We Use Your Information
We use the information we gather to process payments, fulfil orders, communicate with you about your order, and send you promotional materials and newsletters if you have subscribed. We may also use your information to enhance our website and services, as well as to prevent fraud.
Human-readable summary of Sec 2: Please read these terms and only use our sites and services if you agree to them.
Sharing Your Information
We never trade or rent your personal information to anyone. We may share your information with trustworthy third-party service providers, such as payment processors and shipping carriers, who help us operate our website and fulfil orders. We may also share your information in order to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to safeguard our rights in other ways.
Human-readable summary of Sec 2: Please read these terms and only use our sites and services if you agree to them.
Security of Your Information
To safeguard your confidential information from unauthorised access, disclosure, or destruction, we employ industry-standard security measures. However, no means of Internet transmission or electronic storage is 100% secure, and we cannot promise complete security.
Human-readable summary of Sec 2: Please read these terms and only use our sites and services if you agree to them.
Cookies
Cookies are used to monitor how you use our website and to personalise your experience. When you access our website, small data files called cookies are placed on your device. You can disable cookies in your browser settings, but this may prevent you from using certain aspects of our website.
We reserve the right to change this Privacy Statement at any time, so kindly check it frequently. Changes and clarifications will take effect as soon as they are posted on the website. If we make significant changes to this policy, we will inform you here that they have been made.
Please reach us at info@zocoa.ae if you have any questions or concerns about our Privacy Policy.
Copyright Complaints
Creative Commons respects copyright, and we prohibit users of the Services from submitting, uploading, posting, or otherwise transmitting any Content on the Services that violates another person’s proprietary rights.
To report allegedly infringing Content hosted on a website owned or controlled by CC, send a Notice of Infringing Materials as set out in CC’s Digital Millennium Copyright Act (“DMCA”) Notice & Takedown Procedure.
Please note that Creative Commons does not host the Content made available through CC Search. You should contact the web site or service hosting the Content to have it removed.
Human-readable summary of Sec 15: Please let us know if you find infringing content on our websites.
Delivery Policy
At Zokolat, we are dedicated to fulfilling your orders as quickly as possible while keeping the high standards and quality that you have come to expect from us.
- Delivery choices: We provide our customers with a variety of delivery choices. You have the option of standard or express shipping. Depending on your location, delivery time and cost may differ.
- Delivery Time: We strive to have your purchase delivered as soon as possible. The delivery time will rely on the delivery choice you select as well as your location. When you place your purchase, we will give you an estimated delivery time.
- Delivery Fees: Delivery fees vary based on the delivery choice you select and your location. The delivery costs will be calculated when you place your purchase.
- Delivery Tracking: Once your purchase has been dispatched, you will receive tracking information via email. You can monitor your order using the tracking information.
- Delivery Address: Please make sure we have the proper delivery address. We will not be liable for any delay or non-delivery of your purchase as a result of you providing an incorrect delivery address.
- Acceptance of Delivery: It is your responsibility to ensure that you or your authorised representative are available to receive the delivery. If you or your authorised representative are not present to receive the delivery, the courier may leave a delivery note or try to deliver the order on a later date.
- Delivery Delay: We will not be liable for any delivery delays caused by unforeseen situations such as inclement weather, transportation problems, entry permits, or other restrictive scenarios.
- Large Orders: Please reach us at info@zocoa.ae to talk delivery options and charges for large orders. Large orders may necessitate extra processing and delivery time.
Returns and Refunds Policy
At Zokolat, we’re dedicated to giving our clients first class chocolate products and first-rate consumer support. We are available to assist you if you are not satisfied with your purchase.
Refunds: We are aware that occasionally you might get a faulty or damaged merchandise. If this is the case, e-mail info@zocoa.ae right away with your purchase number and pictures of the faulty or flawed item. Your return authorization information and directions will be provided to you by our committed service provider after they contact you.
We will fully reimburse your original way of payment for all purchases after we inspect the returned item and determine that it is faulty or damaged. This includes any shipping costs you may have paid.
Returns: If, for any reason, you are not completely satisfied with your purchase, we welcome returns within 10 days of the purchase date. To be qualified for a return, the item must be unopened and in the same state that you received it. It must also be in the original packaging.
To begin the return procedure, send us an email at info@zocoa.ae with your order number and the reason you’re returning the item. We will provide you with a return authorization number and instructions on how to submit the product back.
Please be aware that unless the product was damaged or defective upon delivery, the customer is liable for the cost of return shipping. After reviewing the returned item, we will let you know how your refund is progressing. Within 7 to 10 business days, we will issue the approved amount to your initial means of payment if your return or refund is approved.
Please don’t hesitate to get in touch with us if you have any queries or worries about our returns and refunds policy. We value your patronage and are devoted to offering you the highest quality service.
Intellectual Property Rights
Zokolat is the owner or authorized user of all copyright, trademarks and other intellectual property rights in all forms such as text, images and additional content on this site. We allow you to browse the webpages and reproduce extracts for your own use, but please keep intact all copyright and trademark notices. Reproduction, sale or use for commercial purpose is not all permitted, in any form. You must guarantee that you are the owner of all the rights over any submission, including without limitation idea, feedback. You also agree that Zokolat is allowed to re-use your submission free of compensation. Additional information (such as images, text, files, media) which you may have access to on the websites is the sole responsibility of the source from which such content originated. We do not guarantee that your use of any content presented on the webpages will not infringe rights of third parties.
Online Promotions And Contests
The rules of each promotion are communicated along with the promotion entry details and you can participate to these online promotions that we run on our website or any social media platforms without any obligation to purchase or order products or services.
Reviews And Other Testimonials
We, Zokolat, will always welcome your feedback on services through our websites and platforms. Product testimonials shall be truthful and constructive based on your analysis. Zokolat family always respects your views. We furthermore reserve the right to edit your testimonials for length, spelling, etc. and re- post your comments in marketing or communication materials.
Reviews And Other Testimonials
We, Zokolat, will always welcome your feedback on services through our websites and platforms. Product testimonials shall be truthful and constructive based on your analysis. Zokolat family always respects your views. We furthermore reserve the right to edit your testimonials for length, spelling, etc. and re- post your comments in marketing or communication materials.
Your Account With Us
If you open an Account on one of our website, you are responsible for ensuring that personal data which you are required to provide upon registering is truthful, accurate and up-to-date in all respects. If your personal data changes, or if you wish to cancel your Account, you may notify us by contacting us . We reserve the right to refuse service and/or terminate accounts without prior notice should these Terms and Conditions be violated or if we decide, in our sole discretion.
Governing Law And Jurisdiction
These Terms and Conditions as well as the use of this Website are governed in accordance with or abiding by the laws of the United Arab Emirates, without giving effect to the principles of conflict of laws. For any dispute or claim relating to these Terms and Conditions and the use of the websites’ the exclusive place of jurisdiction shall be Dubai, UAE.
If you have any questions regarding these Terms and Conditions, please write to us.